1. Who we are

surveyit.uk is an independent damp, timber and thermal imaging surveying service operating throughout the UK. For the purposes of data protection law, surveyit.uk is the data controller of any personal information you provide through this website, by email, phone, WhatsApp or during a survey.

Contact: dampsolutions1990@gmail.com | Phone: 07943 925 518

2. What personal data we collect

We may collect the following information when you contact us or book a survey:

Your name, address, email address and phone number;
Property address and details relevant to the survey;
Information about the damp, moisture or timber issues you describe;
Payment or billing information where a fee is payable;
Records of our communications with you, including emails, WhatsApp messages and calls.

3. How we use your personal data

We use your personal data only where we have a lawful basis to do so. This includes:

Responding to your enquiries and providing quotes;
Booking, attending and carrying out surveys;
Preparing and delivering your written report;
Communicating with you about your appointment, follow-up questions or aftercare;
Keeping accurate business records and fulfilling legal or accounting obligations.

4. Legal basis for processing

We process your data based on contract performance (to provide the survey you requested), legitimate interests (to respond to enquiries and manage our business), and legal compliance (such as tax and accounting obligations). Where required by law, we will ask for your consent before processing.

5. How we store and protect your data

Your personal data is stored securely and only accessed by those who need it to provide our services. We use password protection, encrypted communication where available, and secure cloud storage. We do not sell your personal data and we do not use it for automated decision-making.

6. Sharing your data

We do not share your personal data with third parties unless it is necessary to provide our service or comply with a legal obligation. For example, we may need to share your contact details with a specialist laboratory or consultant if further testing is required and you agree to this. We do not share data with marketing companies.

7. How long we keep your data

We keep your personal data for as long as necessary to provide our services, respond to follow-up queries, and comply with legal or accounting requirements. Survey reports and related records are typically retained for 6 years from the date of the survey, after which they are securely deleted or anonymised.

8. Your rights

Under UK data protection law, you have the right to:

Request access to the personal data we hold about you;
Ask us to correct inaccurate or incomplete information;
Request erasure of your data in certain circumstances;
Object to or restrict our processing of your data;
Request a copy of your data in a portable format;
Withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us at dampsolutions1990@gmail.com. We will respond within one month.

9. Cookies and website analytics

Our website may use small files called cookies to help it function correctly and to understand how visitors use the site. We do not use intrusive tracking cookies or third-party advertising cookies. You can manage or disable cookies through your browser settings.

10. Links to other websites

Our website may contain links to third-party websites, such as WhatsApp or Google Search Console. This Privacy Policy applies only to surveyit.uk. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The latest version will always be available on this page.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at dampsolutions1990@gmail.com or call 07943 925 518.

Last updated: 29 September 2026